Some Shopify customers using legacy pixel methods may not be seeing data collected on sandbox iframes

Incident Report for Contentsquare

Resolved

This incident has been resolved.

Posted Jun 05, 2026 - 14:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Please note that Shopify customers who have installed the Contentsquare Shopify Partner App were not impacted. For those customers on legacy Shopify setup we recommend you install the new app and remove your old custom pixel workaround. Please follow the installation guide to switch over (https://docs.contentsquare.com/en/web/#shopify).

Posted Jun 05, 2026 - 14:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 05, 2026 - 13:17 UTC

This incident affected: Dashboards, Journey Analysis, Funnel, and Zoning Analysis.