All Systems Operational

Dashboards Operational
Alerts Operational
Benchmarks Operational
Acquisition Analysis Operational
Journey Analysis Operational
Funnel Operational
Page Comparator Operational
Zoning Analysis Operational
Session Replay Operational
Error Analysis Operational
Impact Operational
Insights Operational
Speed Analysis Lab Operational
Merchandising Operational
Product Analytics Operational
Voice of Customer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 1, 2025

No incidents reported today.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
User Attributes issue in VOC
Resolved - We have identified the cause of the issue and resolved it. If you experience any further issues, please contact Support.
Aug 27, 15:08 UTC
Update - We are continuing to investigate this issue.
Aug 27, 12:46 UTC
Investigating - We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well as an "Error when fetching User Attributes" message which prevents the use of Session Filters.

Our engineers are working to fix the issue ASAP and we will update here with any new information to share.

Thanks for bearing with us!
Aug 26, 20:31 UTC
VoC issues
Resolved - This issue has been resolved.
Aug 27, 12:46 UTC
Monitoring - A fix was released for this issue on August 27th at 14:45 EDT. We are continuing to monitor it.
Aug 27, 11:44 UTC
Update - We are continuing to investigate this issue.
Aug 26, 20:28 UTC
Investigating - Some users may be experiencing issues with the VoC feature in Contentsquare. This can include being unable to create new surveys, apply customizations, or use some response filters.

We are actively investigating.
Aug 26, 17:05 UTC
Aug 26, 2025
Email Server Issue
Resolved - We are now confident we have remediated this Incident and are closing it out.
Aug 26, 13:26 UTC
Update - We are continuing to monitor for any potential issues. All emails sent without issue over the weekend.
Aug 25, 17:58 UTC
Update - We're continuing to monitor the situation. Email alerts have been sending as expected since the fix was implemented.

To avoid confusion, we will not be re-triggering the old alerts, as they are now out of date. You can review all alerts that were triggered during the impacted period (August 21st, 2 AM - 11 AM EDT) on your Alerts page within the platform.
Aug 22, 13:45 UTC
Update - We are continuing to monitor for any further issues.
Aug 21, 19:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 19:01 UTC
Investigating - On August 21st, our email server was offline from approximately 2 AM EDT to 11 AM EDT. This outage prevented all emails from being sent, including scheduled alerts.

Our team has since resolved the issue and email services have been fully restored. We have confirmed that new alerts are now being sent out as expected.

We are currently investigating the root cause and evaluating whether to resend the alerts that were not delivered during the outage. We will provide another update once we have more information.
Aug 21, 15:57 UTC
Aug 25, 2025
Potential issue taking a new Screenshot
Resolved - The issue has been resolved by a rollback. If for some reason you are still encountering an issue, please update CS Live to the latest version.
Aug 25, 21:55 UTC
Investigating - Some users may experience an issue in Contentsquare currently where taking new screenshots fails to load assets properly after being saved inside the zoning module. We are currently investigating.

If you are experiencing the issue, please consider using the following options:
- Leverage existing Retroactive Snapshots
- Use the screenshot process available in CSLive to save a screenshot
- Temporarily disable the CSLive Chrome extension
Aug 25, 17:59 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Aug 21, 2025
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

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